Terms & Conditions Of Sauna Use
(Ahi Mahi Sauna – Nelson)
By booking and using our sauna, you agree to the following terms and conditions. Please read carefully.
1. Bookings & Payment
1.1 Sauna sessions are available by booking only.
1.2 Bookings can be made through our online booking system or cashless in person at the sauna if places are available.
1.2 Full payment is required at the time of booking to confirm your slot.
2. Cancellations & Refunds
2.1 Cancellations are not available. If you think you have special circumstances, please email us with your request. It may take up to two weeks to hear from us.
2.2 Bookings can be transferred to another person through our online booking system.
2.3 Rescheduling is possible through our online booking system.
2.4 If we are unable to provide the sauna due to unforeseen circumstances, we will refund your payment in full.
3. Session Use
3.1 Sessions are booked by the hour and start on time. Please arrive 10 minutes before your session.
3.2 The sauna must only be used during your allocated booking period.
3.3 We reserve the right to refuse entry or end a session if these Terms & Conditions are breached.
4. Health & Safety
4.1 Use of the sauna is at your own risk.
4.2 The swimming hole in the Maitai River is a public reserve and not associated with our operations. Use at your own rist.
4.3 Sauna use is not permitted for:
- Children under 16, unless supervised by an adult in a private sauna booking
- People under the influence of alcohol or drugs
4.4 Sauna use is not recommended for:
- Individuals with certain medical conditions (e.g., heart problems, high/low blood pressure, pregnancy).
4.5 If in doubt, please seek medical advice before using the sauna.
4.6 We recommend to remove metal objects and electronic devices from your body before entering the sauna.
4.6 You must follow all safety instructions provided by staff and posted onsite.
5. Conduct
5.1 Appropriate swimwear must be worn at all times during public sauna sessions.
5.2 A towel must be used to sit on inside the sauna.
5.3 No alcohol, glassware, food, or illegal substances are permitted in or near the sauna.
5.4 You are expected to behave respectfully towards other users, staff, and property.
5.5 Conversations are to be kept to a level acceptable by all sauna users at the time. We encourage keeping them to a minimum.
5.6 We reserve the right to immediately remove anyone acting inappropriately, with no refund.
6. Liability
6.1 To the maximum extent permitted by New Zealand law, Ahi Mahi Sauna is not liable for:
- Personal injury, illness, or accident arising from sauna use,
- Loss or damage to personal property.
6.2 Nothing in these Terms & Conditions affects your rights under the Consumer Guarantees Act 1993.
7. Operator Rights
7.1 We may close the sauna for maintenance, safety, or operational reasons. In such cases, affected bookings will be refunded in full.
7.2 We reserve the right to amend these Terms & Conditions at any time. Updated terms will apply to future bookings.
8. Special Guided Sauna Offerings
Guided saunas are offered as a complementary wellness service intended to support relaxation, circulation, musculoskeletal ease, and general wellbeing. They do not diagnose, treat, cure, or prevent disease, and are not a substitute for medical care.
Participation may involve exposure to heat, herbal infusions, physical exercise and essential oils. While herbs, exercises and essential oils are selected with professional care, individual responses may vary. Clients are responsible for assessing their own suitability for sauna use. Individuals are advised to consult a qualified healthcare practitioner prior to booking if they:
Have any medical conditions
Have a history of fainting, heat intolerance or dehydration
Have skin conditions, infections, or open wounds
Are taking medications
Have known allergies or sensitivities to herbs or essential oils
Clients who are unwell, feverish, dehydrated, or under the influence of alcohol or recreational substances should not participate.
Temporary responses such as fatigue, light-headedness, headache, muscle soreness, or increased perspiration may occur following a session. Clients are encouraged to practice body awareness and self-responsibility, remain adequately hydrated, and exit the sauna immediately if they feel unwell.
By participating, clients provide informed consent, acknowledge their understanding of the nature and purpose of special guided saunas, and accept personal responsibility for their wellbeing during the session.
By completing your booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.